castle medical centre
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castle medical centre
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Patient Information
Careers
Our Team
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Fee Schedule

General Practice Billing Policy

At Castle Medical Centre, we are a mixed-billing practice committed to providing the highest quality medical care in a professional and caring environment. Our fees reflect the time spent with the doctor, the complexity of your concerns, and any procedures performed during your consultation.

Private Fees and Bulk Billing Eligibility

Private fees apply to all face-to-face and telehealth consultations unless you meet the following bulk billing eligibility criteria:

  • Children under 16 years of age
  • Holders of a Centrelink Health Care Card, Pensioner Concession Card, or Commonwealth Senior Health Card
  • DVA Card holders (for consultations related to DVA) 

Health Assessments and GP Management Plans are bulk billed for all patients.


Please note: A gap fee of $30 applies to all consultations, in addition to the standard consultation fee.

Payment Policy

  • Full payment is required on the day of consultation.
  • Medicare rebates will be processed and automatically transferred to your linked bank account.
     

For patients with private health insurance (e.g., Overseas Students Health Cover, Work Cover, etc.):

  • Payment must be made upfront. You can then use the receipt to claim reimbursement from your insurer.
  • International students with valid OSHC or OVHC coverage must bring their membership card and photo ID. Bulk billing is available for eligible OSHC/OVHC patients.
     

We offer onsite HICAPS claiming services for foreign visitors and overseas students with valid private health insurance cards (e.g., Bupa, AHM ,Allianz, Medibank, NIB).

Bulk Billing Discretion

Bulk billing is at the discretion of the doctor. Your usual GP may offer a discount or bulk bill as a one-time courtesy. This does not set a precedent, nor should you expect the same from other GPs.


Non-Attendance Fee

A non-attendance fee will apply if you:

  • Fail to attend your appointment.
  • Reschedule or cancel within 3 hours of a GP consultation or 24 hours of a non-GP consultation.

Fees:

  • $20 for GP consultations.
     
  • 50% of the consultation fee for non-GP consultations.

This fee must be paid before booking your next appointment.


Important Note

Prices may vary due to changes. Please confirm fees with reception prior to booking or receiving services.

Communication and Telephone Policy

Management of Patient Health Information

Follow-Up Appointment for Test Results


Our GPs may be able to take your call, time permitting; however, consultations will only be interrupted for urgent matters. For non-urgent inquiries, our reception staff will take your details, and the doctor will return your call as soon as possible.

Similarly, all emails will be responded to promptly, following the same procedure.

Follow-Up Appointment for Test Results

Management of Patient Health Information

Follow-Up Appointment for Test Results

 

If your doctor has requested that you undergo a test (e.g., blood, urine, scan, etc.), please ensure you book a follow-up appointment to review the results 7 days later (or earlier if specifically advised by your doctor).

Management of Patient Health Information

Management of Patient Health Information

Management of Patient Health Information

 

Our practice is dedicated to maintaining the confidentiality and privacy of your personal health information. If you would like to review our privacy policy, please speak with our staff.

We ensure that patient health information is securely stored and not visible in areas accessible to the public or in locations without constant staff sup

 

Our practice is dedicated to maintaining the confidentiality and privacy of your personal health information. If you would like to review our privacy policy, please speak with our staff.

We ensure that patient health information is securely stored and not visible in areas accessible to the public or in locations without constant staff supervision.

Your privacy is our priority, and we adhere to strict policies to safeguard your information at all times.

Patient Feedback

We welcome your suggestions and want to ensure you have a positive experience with us. If you have any feedback or concerns about the service you received, please speak with our reception staff.

Alternatively, you can contact the Health and Community Services Complaints Commissioner (HCSCC) at:

  • Phone: (08) 8226 8666 or 1800 232 007
  • Website: www.hcscc.sa.gov.au 

Your feedback helps us improve the quality of care we provide.

After hours and emergency & home and other visits

  

Hello Home Doctor Service

For after-hours medical care, you can access our in-home doctor service by calling 134 100.

Our patients may qualify for home and other visits when specific criteria are met, and it is deemed safe and reasonable to do so. 

Copyright © 2025 castle medical centre - All Rights Reserved.


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